FAQ - Customer service

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1. Where can I get help or additional information?

We have explained here how the order process works. If you have further questions or requests you can contact our customer service

2. Who can I contact regarding the commercial use of Vlisco?

Vlisco cherishes her collaborations and actively promotes them with selected high-end fashion brands and designers. If you are interested in commercial cooperation with Vlisco, please contact customer service.

3. How can I qualify for a partnership with Vlisco?

Vlisco is a high-end affordable luxury brand and we promote collaboration in the section of this market. You can qualify for a Vlisco collaboration if your brand or label represents the core values of the Vlisco brand: sophistication, imagination, wisdom and outspoken. Please contact customer service for further information.

Every Vlisco partnership is unique, and partnership packages range from, co-creation of new products to collaboration between two brands. Therefore, partnership packages are agreed on a case-to-case basis. Since we cherish our collaborations we also actively promote them in the media.

4. Does Vlisco offer tours in the Vlisco factory in Helmond?

No, at this moment it is not possible to give tours in the Vlisco factory, due to the high safety requirements and the exclusivity of our newly developed products. We thank you for your understanding.

Vlisco does have stores open to consumers, please click here for the Vlisco boutiques.

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