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You are entitled to cancel your order within 14 (fourteen) working days from the day of receipt of the parcel and receive a refund. You are not bound to indicate the reason(s) why you wish to cancel the order and return the products. The shipping costs (and any other direct or indirect costs, such as duties, to return the products to the premises of vlisco.com in the Netherlands) are at your charge. For more information, please read the terms of agreement of Vlisco.com.
All items may be returned within 30 days of purchase, provided they are unused, undamaged and complete with all the original tags/labels in the original packaging. Once we have received and inspected your return, your refund will be issued via your original method of payment no later than 30 days after receipt of the returned goods. Return shipping costs will not be refunded. Vlisco.com does not offer exchanges or replacements.
Customers with an account:
Customers without an account:
Once we have received and processed your return, you will receive an e-mail as confirmation of the return. Your money will be credited via your original method of payment. Vlisco.com will reimburse the amount in question as soon as possible and no later than 30 (thirty) days after receipt of the returned goods.
If you have paid any duties for this order, please contact your local customs for repayment.
Unfortunately we do not offer exchanges. If you would like to exchange your product, we recommend that you place a new order on shop.vlisco.com.